Customer satisfactionYazar : Adnan KARAER
Large companies continue to work with this supplier for a while, even if they are not satisfied with their supplier and find an alternative, but they gradually reduce the amount of work they give to this supplier, shifting them to the other supplier. They do not suddenly leave this supplier and switch to an alternative supplier. The reason is that the new supplier gains time to develop itself and the parent company understands that it will fully trust the new supplier. In the meantime, they do not say anything to the supplier they are not satisfied with so that this supplier does not act emotionally and stop working suddenly.